Reference

Understand Your Rights and Our Obligations

These legal terms set out what you can expect from kotk and what we expect from you. Access and eligibility depend on your local law and the region you are in — read this page before you open an account.

Account EligibilityJurisdiction ConditionsUser ResponsibilitiesPolicy Updates
kotk Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on kotk to reach our support team directly. For legal queries, describe your issue clearly and reference your account ID so we can pull the right records.
Email Support Send detailed legal or account-related questions to our support address. Include your registered mobile number and the nature of your query so the right team picks it up without delay.
Account Help Centre Log into your account and navigate to Help to submit a formal request. This path creates a tracked ticket, which is the right route for disputes, data requests, or policy clarifications.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Account Security

Your account is protected by OTP verification on every login. If you suspect unauthorised access, go to Account Settings and change your password immediately, then contact support to flag the session.

Data Retention

We keep account and transaction records for as long as required by applicable law. After account closure, certain records are retained for a defined period before deletion — you can request details via the Help Centre.

Cookie Policy

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings; disabling some cookies may affect account functionality.

Data Change Requests

To update or correct personal information on your account, submit a request through the Help Centre with supporting documentation. We process verified requests in line with our data handling policy.

Common Legal and Policy Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to you in Bangladesh.

Access depends on your local law and the region you are in. You are responsible for confirming that using this platform is lawful in your jurisdiction before opening an account.

If your account is suspended pending a policy review, your wallet balance is held. Once the review concludes, funds are either released or withheld depending on the outcome and the reason for suspension.

Log in, go to the Help Centre, and submit a data access request. Include your registered mobile number. We will respond in line with our data retention and access policy.

We publish the current version of our terms on this page. If a material change is made, we aim to notify you via your registered contact before the new terms take effect.

Submit a formal dispute through the Help Centre in your account. Reference the transaction date and the payment method used — bKash, Nagad, or Rocket — so the right team can investigate promptly.

We do not sell your data. We may share information with payment processors like bKash, Nagad, and Rocket to complete transactions, or where required by law. See our privacy policy for the full scope.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.