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How kotk Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you use kotk, how we store it, and what rights you have over it — including how to request access or deletion.

Account Data ProtectionbKash, Nagad, Rocket PrivacyYour Right to Request DataCookie Controls
kotk How kotk Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply SSL encryption across every page and account action on kotk. Cookie settings are available in your browser and through our cookie preference panel, which you can access at any time from the site footer. Data retention follows a defined schedule — active account data is kept while your account is open, and residual records are cleared after the legally required period lapses.

Encrypted Data Storage

All personal and payment data, including records tied to bKash, Nagad, and Rocket transactions, is stored using encryption at rest. Plain-text storage of financial details is not permitted on our systems.

Cookie Management

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time through the preference panel in the site footer.

Account Access Controls

Every login to your kotk account triggers an OTP verification step sent to your registered mobile number. This prevents unauthorised access even if your password is compromised.

Data Retention Schedule

We keep your account data for as long as your account is active. After closure, residual data is held only for the period required by applicable law, then permanently deleted.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Email Support

Send your data access or deletion request to our support email. Include your registered account details so we can locate your record and respond promptly.

Live Chat

Open the live chat window from your account dashboard to speak with our support team directly about any privacy concern or data query you have.

Account Help Centre

Visit the Help Centre inside your account for step-by-step instructions on submitting a formal data request, updating your details, or closing your account.

Common Questions About Your Privacy on kotk

If your question is not covered below, reach out through live chat or the Help Centre inside your account.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged automatically for security purposes.

Send a data access request to our support email or raise it through live chat. Include your registered account details and we will respond within the timeframe required by applicable law.

Yes. Submit a deletion request through the Help Centre or via email. We will remove your data after verifying your identity, subject to any retention obligations under applicable law.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers bound by confidentiality obligations.

Open the cookie preference panel in the site footer at any time. You can accept, reject, or customise which cookie categories are active. Withdrawing consent does not affect your account access.

Payment references tied to bKash, Nagad, and Rocket are transmitted over encrypted channels and stored in encrypted form. We never hold your mobile wallet PIN or full account credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.