Reference

Terms That Govern Your kotk Account

These terms set out what you agree to when you open and use a kotk account — covering deposits through bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you in return.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount Suspension RightsJurisdiction Conditions

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What These Terms Actually Cover

kotk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on kotk means you accept these terms in full. You must be of eligible age under the laws of your region and must not be accessing the platform from a jurisdiction where such services are restricted. We reserve the right to verify your

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identity before processing any withdrawal — this applies regardless of which wallet you use, whether that is bKash, Nagad, or Rocket. Deposits made through these local payment rails are credited to your account wallet once the transaction is confirmed on our end; we do not control
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processing delays on the wallet provider's side. Your account is personal and non-transferable. Sharing login credentials, operating multiple accounts, or attempting to manipulate account balances in any way is a breach of these terms and may result in account suspension without prior notice. We may update
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these terms at any time. Continued use of your account after an update is posted means you accept the revised version. If you disagree with any change, the correct step is to close your account and withdraw any remaining balance before the change takes effect. For
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questions about a specific clause, reach our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How kotk Handles Your Account Data

We hold your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you by contacting support — we will respond within the timeframe our policy requires. Account security runs on encrypted sessions; if you suspect unauthorised access, change your password immediately and notify us so we can flag the account.

Data Retention

We keep your account records for as long as your account is open and for the period required after closure under applicable law.

Account Security

Sessions are encrypted end-to-end. We never ask for your full password over chat or email — any such request is not from us.

Access Requests

To see, correct, or delete the data we hold, contact support in writing. We will confirm receipt and act within the required window.

Terms Updates

We post changes to these terms on this page. The date at the top of the page reflects the most recent revision — check it if you have been away.

CONTACT PATHS

Reach Us About Your Terms Query

If any clause in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries through the channels below. Have your account details ready so we can locate your record quickly.

Live Chat Open the chat widget from any page while logged in. Terms and account queries are handled directly — no email thread needed.

Email Support Send your query to our support address for written records of any terms dispute or account decision you want documented.

Help Centre Our help centre carries plain-language summaries of key clauses. Check there first for answers about wallet rules and account limits.

Common Questions About These Terms

Below are the questions we hear most often about account rules, eligibility, and what happens when something goes wrong. If your question is not here, live chat is the fastest route to an answer.

You must meet the minimum eligible age under your local law and be in a region where our service is available. We verify eligibility before processing your first withdrawal.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment details, both accounts may be suspended pending review.

Funds already credited to your wallet at the time of suspension are held securely. We will contact you with the steps to resolve the suspension or arrange a return of eligible funds.

Contact support via live chat or email, request account closure, and confirm your preferred withdrawal wallet — bKash, Nagad, or Rocket. We process the balance after identity verification is complete.

You have the right to close your account before the updated terms take effect. Continued use after the effective date means you accept the new version without reservation.

Send a written request to our support team naming the data you want. We will confirm receipt and deliver what we hold within the timeframe required under applicable law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your kotk Account

How kotk Handles Your Account Data

Data Retention

Account Security

Access Requests

Terms Updates

Reach Us About Your Terms Query

Common Questions About These Terms

01 Who can open a kotk account?

02 Can I have more than one account?

03 What happens to my bKash or Nagad deposit if my account is suspended?

04 How do I close my account and withdraw my balance?

05 What if I disagree with a change to these terms?

06 How do I request a copy of my account data?

Terms & Conditions

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